Infinite Mosaic Tile Return Policy

Your Satisfaction is our Number One Goal
At Infinite Mosaic Tile we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. At Infinite Mosaic Tile we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.

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15 Day Return Policy
Damaged & Defective Goods
Product Warranty
Disclaimer
Terms & Conditions

15 Day Return Policy

Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return:

• Good Packaging: Re-pack products for return in the original box with original packaging material and additional tags attached to merchandise. Use the return label provided or your own label and write the RGA# exactly as instructed by Infinite Mosaic Tile. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
• Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
• Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at sales@infinitemosaictile.com so that we can check on the progress of your return. If you have not received credit within 15 days from the date of delivery to the warehouse, please contact customer service at Contact Us and provide us with the tracking number so that we can expedite the credit process for you.

You will have 15 days in which to return the product from the date that we receive approval from the manufacturer. After 15 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, Infinite Mosaic Tile will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Infinite Mosaic Tile concerning what to do with the damaged product. If Infinite Mosaic Tile has not received notification or response from the customer within 30 days, the item will be donated or destroyed.

Step 3 - Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, or been worn, the refund credit process will begin.

Shipping costs are non-refundable.

Items shipped to a customer from outside of the destination country may be subject to customs or brokerage import fees which the receiver is liable for. .

Customers will be refunded via the same method in which the item was purchased or via check from Infinite Mosaic Tile. Refunds via check are typically issued within 14 business days of final approval.

Items created by hand or with natural materials may not be exactly as shown in the photos and due to the hand crafted nature of the products, fluctuations in color and size may occur.

Infinite Mosaic Tile is not obligated to pay labor or installation costs for the installation or un-installation of any product. .

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items Not Eligible For Return

• Custom orders (i.e. products that are built-to-order or any item labeled non-returnable on the product page of the Website).
• Special purchases, including: Daily Deals, clearance items, inventory sale items, custom quotes, special discounts, etc.
• Any item that has been modified or used (including all shoes and apparel) in any way, assembled, installed (including cut or clipped wires)
• Any item that is not in resalable condition.
• Any item that has been altered, tailored, or used.
• Any item that is not in the original box with sufficient packaging materials.
• Large Quantities, Special Orders or Project Quotations
• Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
• Any item not purchased from Infinite Mosaic Tile.

Damaged & Defective Goods Policy

At Infinite Mosaic Tile, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. .

Infinite Mosaic Tile is not responsible for any time guarantees in shipping, we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. .

Many items shipped will require a signature upon delivery in order for us to verify receipt of the item. .

Inspect your items immediately upon receipt, if there is a problem with your order or goods were damaged during shipping them we must be notified within 48 hours of receipt. Claims made after this 48 hour window may be denied. .

Items with manufacturer defects or shipping damaged will be fixed or replaced, the customer is responsible for shipping the defective or damaged item(s) back to us. .

Product Warranty

There is no warranty on any installed tile products.

Disclaimer

By purchasing and installing our products, you agree that Infinite Mosaic Tile, its employees and affiliates cannot be held responsible for any accidents, liabilities, misuse of products or damage caused. Infinite Mosaic Tile cannot be held responsible for discrepancies, or inconsistencies that may occur due to manufacturing changes.